Refund policy

Thank you for shopping with InstantPresso. We want you to be happy with your purchase. If something isn't right, here's how we can help.

1. 30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

2. How to Start a Return
Contact us at [your support email] with your order number and the reason for your return. We'll respond within 1-2 business days with return instructions.

3. Damaged or Defective Items
If your item arrives damaged or isn't working correctly, contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund at no cost to you — you will not need to ship the item back.

4. Non-Defective Returns
If you'd like to return an item for a reason other than a defect (e.g. changed your mind), the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5-10 business days.

5. Refunds
Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.

6. Non-Returnable Items

• Items returned after 30 days
• Items that are used, damaged by the customer, or missing original packaging

7. Shipping Times
Please note that due to our fulfillment process, orders typically arrive within 8-9 business days. We recommend waiting for this window before contacting us about a delayed order.

8. Questions
If you have any questions about this policy, contact us at instantpresso@gmail.com